Shared inbox
Allegro, email, OLX and social in one view. The whole team sees the same thing, nothing gets lost.
AI assistant suggests
„Hello! We'll ship the parcel today, we'll send the number by email."
Insert into replyAll your support in one inbox, smarter with AI
14 days free, no cardShared inboxAll channels in one team view.AI AssistantReady replies in a second.Team collaborationAssignments, notes, no duplicates.AutomationsRules that reply for you.Auto-repliesAutomatic replies in and out of business hoursStatistics and reportsResponse time, live.Reply templatesReady answers to common questions.AttachmentsFiles in messages: invoices, photos, documents
MK
Marek K.
When will you ship the parcel?
KW
Karolina W.
Will the parcel ship today?
AS
anna.style
Size M available?
All channels in one inbox
14 days free, no cardCała obsługa klientaw jednej skrzynce
Allegro, e-mail, OLX, Instagram, Facebook i WhatsApp schodzą się do jednego widoku. Twój zespół odpowiada szybciej, z pomocą AI, i nic nie ginie.
14 dni za darmo Bez karty Konfiguracja w 5 minut
app.replybasis.com/skrzynka
Inbox2 new
MK
Marek K.2 min
When will you ship the parcel?
AllegroAS
anna.style8 min
Is size M available?
InstagramBF
biuro@firma.pl21 min
Invoice for order #4021
E-mailDziała z kanałami, których używasz każdego dnia
Our mission
We turn the chaos of five tabs into one shared inbox for your whole team.
ReplyBasis brings Allegro, email, OLX, Instagram, Facebook and WhatsApp into a single view, with an AI assistant that suggests ready replies so you respond faster and without mistakes.
Why we built it
Because customer service in e-commerce scatters across dozens of accounts and tabs, and messages get lost. One calm place, with conversation history, AI and teamwork, is the difference between “I lost that message” and “the customer comes back”.
ReplyBasis
Shared inbox for e-commerce
6+
channels in one inbox
−60%
faster response time
5 min
to full setup
14 days
free, no card
Features
Everything you need for customer service
One inbox, an AI assistant and your whole team in one place. Ready to work from day one.
Zapytaj AI o odpowiedź
AI Assistant
AI reads the conversation context and suggests a ready reply. Just check and send.
ABJKMWTP
Assigned: YouTeam collaboration
Assign conversations, add notes and reply together, without duplicated work.
Automations
Rules that sort, tag and route messages to the right people on their own.
Odpowiedź automatyczna
poza godzinami pracy
Auto-replies
An automatic reply to the first message, different in and out of hours.
PDFJPG
Dołącz plik
Attachments
Invoices, photos and documents right in the conversation, without leaving the inbox.
Statistics and reports
Measure response time, team workload and channels in real time. You know what to improve before the customer starts waiting.
Response time −60%
Integrations
Every channel flows into one inbox
Connect what you already use. ReplyBasis gathers everything in one place, in 5 minutes.
Problems
We know the chaos that eats your time
Customer service in e-commerce scatters across channels, accounts and people. Here is what hurts most, and what ReplyBasis takes off your plate.
01
Messages get lost across many tabs
Allegro, email, OLX, social, every channel separate. Easy to miss something.
All channels in one inbox02
Customers wait too long for a reply
A slow response means an abandoned cart and a worse store rating.
AI suggests a reply in a second03
The team duplicates work
Two people answer the same thing, because no one knows who already took the conversation.
Assignments and notes, no more duplicates04
Repetitive questions eat your time
The same questions about delivery and returns, over and over, by hand.
Templates and automations05
No history or context
A new message, and you don’t know what the customer wrote before.
Full conversation history by the customerPorównanie
ReplyBasis kontra Responso
Krótkie, uczciwe porównanie. Oba narzędzia ogarniają obsługę klienta, my stawiamy na prostotę, szybki start i dobry stosunek ceny do możliwości dla mniejszych sklepów.
| Kryterium | ReplyBasisPolecane | Responso |
|---|---|---|
| Dla kogo | Małe i średnie sklepy | E-commerce każdej wielkości |
| Wdrożenie | Gotowe w ~5 minut | Bardziej rozbudowane |
| Prostota obsługi | Minimalny, przejrzysty panel | Rozbudowana platforma |
| Asystent AI od startu | Tak | Tak |
| Allegro, e-mail, OLX, social | Tak | Tak |
| Przejrzysty, prosty cennik | Tak | Plany wg kanałów i wolumenu |
| 14 dni za darmo, bez karty | Tak | Wersja próbna |
| Wsparcie po polsku | Tak | Tak |
| Wypróbuj za darmo |
Dla kogo
ReplyBasis
Małe i średnie sklepy
Responso
E-commerce każdej wielkości
Wdrożenie
ReplyBasis
Gotowe w ~5 minut
Responso
Bardziej rozbudowane
Prostota obsługi
ReplyBasis
Minimalny, przejrzysty panel
Responso
Rozbudowana platforma
Asystent AI od startu
ReplyBasis
Tak
Responso
Tak
Allegro, e-mail, OLX, social
ReplyBasis
Tak
Responso
Tak
Przejrzysty, prosty cennik
ReplyBasis
Tak
Responso
Plany wg kanałów i wolumenu
14 dni za darmo, bez karty
ReplyBasis
Tak
Responso
Wersja próbna
Wsparcie po polsku
ReplyBasis
Tak
Responso
Tak
Security
Viruses can't slip in through attachments
Dangerous file formats — executables, scripts, macros, archives — are blocked automatically on arrival. A blocked file never even reaches the inbox, so no one on your team can open it by mistake. You set the rules.
Blocked on arrival
Risky files are rejected before they reach the inbox — nothing to click, nothing to download.
You set the rules
Turn categories on or off (executables, scripts, macros, archives and more) in your organization settings.
Rarely seen elsewhere
A simple layer of malware protection you won't find in most customer-support tools.
Jak zacząć
Zaczynasz w 3 krokach
1
Podłącz kanały
Allegro, e-mail, OLX i social w kilka kliknięć.
2
Włącz asystenta AI
AI uczy się Twoich odpowiedzi i podsuwa gotowce.
3
Odpowiadaj szybciej
Cały zespół w jednej skrzynce, krótszy czas reakcji.
Cennik
Prosty cennik, bez niespodzianek
Bez ukrytych dodatków i gwiazdek. Wybierz plan dopasowany do wielkości sklepu, zmień go, kiedy chcesz. Pakiet półroczny zaczyna od 14 dni za darmo, bez karty.
Start
99 zł/ mies netto
rozliczenie miesięczne
Dla małego sklepu, który startuje z obsługą w jednym miejscu.
- 1 stanowisko
- Allegro + e-mail
- Asystent AI (podstawy)
- Historia rozmów
Płatność z góry, anuluj kiedy chcesz
Najlepsza cena
Wzrost
88 zł/ mies netto
Pakiet 6 mies.149 zł/mies co miesiąc
Plan Wzrost w pakiecie 6 miesięcy. Ta sama moc, niższa cena za miesiąc.
- 3 stanowiska
- Wszystkie kanały
- Pełne AI + automatyzacje
- Statystyki i szablony
14 dni za darmo, bez karty · cena dla nowych użytkowników
Wzrost
149 zł/ mies netto
rozliczenie miesięczne
Dla rosnącego zespołu, który chce odpowiadać szybciej i mądrzej.
- 3 stanowiska
- Wszystkie kanały
- Pełne AI + automatyzacje
- Statystyki i szablony
Płatność z góry, anuluj kiedy chcesz
Każde dodatkowe stanowisko: 19,99 zł / mies netto.
FAQ
Questions? We have answers
This is what a conversation looks like before you sign up. Scroll and read.
ReplyBasis Assistant
Online, replies right away
What exactly is ReplyBasis?
It's a shared inbox for e-commerce. Allegro, email, OLX and social come together in one view, with an AI assistant that suggests ready replies.
Which channels can I connect?
Allegro, email, OLX, Instagram, Facebook and WhatsApp. More integrations are added on an ongoing basis.
Do I need a card to test it?
No. The six-month package starts with 14 days free, no card. You can cancel anytime.
How does the AI assistant work?
It reads the conversation context and proposes a ready reply. You just check and send, or fix it with one click.
How fast can I get started?
Setup takes about 5 minutes. You connect channels, turn on AI and start replying. You'll find the rest in the documentation.See full documentation